{"id":145,"date":"2020-07-16T19:49:31","date_gmt":"2020-07-16T17:49:31","guid":{"rendered":"https:\/\/www.akademialektorov.sk\/?p=145"},"modified":"2022-09-10T22:18:29","modified_gmt":"2022-09-10T20:18:29","slug":"feedback","status":"publish","type":"post","link":"https:\/\/akademialektorov.sk\/index.php\/2020\/07\/16\/feedback\/","title":{"rendered":"Ako si od \u0161tudentov p\u00fdta\u0165 feedback"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">\u010co sa stane, ak si nebudete p\u00fdta\u0165 od \u0161tudentov sp\u00e4tn\u00fa v\u00e4zbu?<\/h4>\n\n\n\n<p>Mysl\u00edm si, \u017ee poskytova\u0165 sp\u00e4tn\u00fa v\u00e4zbu za prijat\u00e9 slu\u017eby v akejko\u013evek oblasti&nbsp;by malo by\u0165 nie\u010do automatick\u00e9, ale st\u00e1le je ve\u013ea \u013eud\u00ed, ktor\u00ed to nepova\u017euj\u00fa za d\u00f4le\u017eit\u00e9. Predstavte si&nbsp;\u017eenu, ktor\u00e1 odch\u00e1dza od kadern\u00ed\u010dky, vn\u00fatorne zhrozen\u00e1 s \u00fa\u010desom, ale bez slova&nbsp;zaplat\u00ed, n\u00e1sledne&nbsp;doma pri poh\u013eade do zrkadla&nbsp;ron\u00ed slzy a svoje dojmy o strastiplnej sk\u00fasenosti&nbsp;zdie\u013ea s&nbsp;kamar\u00e1tkami. Kadern\u00ed\u010dka t\u00fato klientku u\u017e neuvid\u00ed a svojich ostatn\u00fdch z\u00e1kazn\u00edkov bude striha\u0165 a farbi\u0165 rovnak\u00fdm&nbsp;sp\u00f4sobom, s toto\u017en\u00fdm v\u00fdsledkom, bez toho, aby nie\u010do zmenila. Vybuduje tak \u00faspe\u0161n\u00fd sal\u00f3n?&nbsp;<\/p>\n\n\n\n<p>Teraz sa po\u010fme bavi\u0165 o sp\u00e4tnej v\u00e4zbe v oblasti vzdel\u00e1vania.&nbsp;V prvom rade, mil\u00ed lektori, nastavme sa vn\u00fatorne tak, \u017ee sp\u00e4tn\u00e1 v\u00e4zba je nie\u010do super, neboj\u00edme sa jej, naopak, v\u00edtame ju.&nbsp;Sp\u00e4tn\u00e1 v\u00e4zba od \u0161tudentov je nie\u010do, \u010do v\u00e1m m\u00f4\u017ee pom\u00e1ha\u0165 zlep\u0161ova\u0165 va\u0161e slu\u017eby, z\u00edskava\u0165 referencie a budova\u0165 so \u0161tudentom partnerstvo zalo\u017een\u00e9 na d\u00f4vere.<\/p>\n\n\n\n<p>Ko\u013ekokr\u00e1t si od v\u00e1s u\u010ditelia v \u0161kole p\u00fdtali sp\u00e4tn\u00fa v\u00e4zbu? Ko\u013ekokr\u00e1t ste sami od seba povedali svojimu u\u010dite\u013eovi, \u017ee sa v\u00e1m predn\u00e1\u0161ka p\u00e1\u010dila, alebo nep\u00e1\u010dila?&nbsp;Neviem, ako vy, ale ja c\u00edtim, \u017ee ak by som dala z vlastnej iniciat\u00edvy sp\u00e4tn\u00fa v\u00e4zbu niektor\u00e9mu z mojich u\u010dite\u013eov, pravdepodobne by som sa stretla s nepochopen\u00edm.&nbsp;<\/p>\n\n\n\n<p>My, lektori z Akad\u00e9mie lektorov, v\u0161ak&nbsp;nechceme by\u0165 ako niektor\u00ed nudn\u00ed u\u010ditelia v \u0161kole, ktor\u00ed ved\u00fa hodiny postupuj\u00fac od cvi\u010denia k cvi\u010deniu a nikdy im nenapadne zamyslie\u0165 sa, pre\u010do \u0161tudenti nehoria z\u00e1palom pre preberan\u00fa l\u00e1tku. V\u017edy hovor\u00edm, \u017ee to, \u017ee niekto u\u010d\u00ed, neznamen\u00e1, \u017ee je to m\u00fadrej\u0161\u00ed alebo lep\u0161\u00ed \u010dlovek. Len m\u00e1 viac vedomost\u00ed a sk\u00fasenost\u00ed z&nbsp;konkr\u00e9tnej oblasti. Ver\u00edm, \u017ee aby u\u010dite\u013e mohol vo svojich \u017eiakoch vzbudi\u0165 v\u00e1\u0161e\u0148 pre svoj odbor, s\u00e1m pre\u0148&nbsp;mus\u00ed horie\u0165.&nbsp;P\u00fdtajte si od svojich&nbsp;\u0161tudentov sp\u00e4tn\u00fa v\u00e4zbu pravidelne a r\u00f4znymi sp\u00f4sobmi.&nbsp;Ako na to? Tu je nieko\u013eko tipov, ktor\u00e9 sa mi ozved\u010dili a chcem ich s vami zdie\u013ea\u0165.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">D\u00f4vern\u00e1 atmosf\u00e9ra vytv\u00e1ra \u017eivn\u00fa p\u00f4du pre kon\u0161trukt\u00edvnu sp\u00e4tn\u00fa v\u00e4zbu<\/h4>\n\n\n\n<p>Niektor\u00ed va\u0161i \u0161tudenti v\u00e1m bud\u00fa d\u00e1va\u0165 sp\u00e4tn\u00fa v\u00e4zbu automaticky a prirodzene.&nbsp;<\/p>\n\n\n\n<p>\u201cT\u00e1to hodina bola super, r\u00fdchlo to zbehlo.\u201d&nbsp;<\/p>\n\n\n\n<p>\u201cUff, e\u0161te je len dev\u00e4\u0165 r\u00e1no a u\u017e m\u00e1m za sebou \u00fa\u017easne produkt\u00edvny \u010das.\u201d<\/p>\n\n\n\n<p>\u201cMoja dc\u00e9ra m\u00e1 ve\u013emi rada va\u0161e hodiny, v\u017edy sa na ne te\u0161\u00ed. \u010eakujem v\u00e1m.&#8220;<\/p>\n\n\n\n<p>\u201c\u010eakujem, lekcia sa mi p\u00e1\u010dila, te\u0161\u00edm sa na \u010fal\u0161iu.\u201d<\/p>\n\n\n\n<p>\u201cKristina, t\u00fa eres la mejor.&#8220;<\/p>\n\n\n\n<p>Ale st\u00e1le je mnoho t\u00fdch, ktor\u00ed to neurobia a vy im do hlavy nevid\u00edte. Mo\u017eno tu\u0161\u00edte, \u010do rob\u00edte dobre a v \u010dom m\u00e1te medzery, ale treba sondova\u0165 a p\u00e1tra\u0165 po detailoch.&nbsp;<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Light verzia a.k.a. bezprostredn\u00e9 ot\u00e1zky<\/strong><\/h4>\n\n\n\n<p>Vhodn\u00e9 s\u00fa napr\u00edklad tak\u00e9to ot\u00e1zky,&nbsp;ktor\u00e9 sa medzi re\u010dou sp\u00fdtate vo vhodnom momente, napr\u00edklad na konci lekcie:<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">Tak \u010do, ako sa ti p\u00e1\u010dila dne\u0161n\u00e1 lekcia?\u00a0<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">Ako hodnot\u00ed\u0161 t\u00fato\u00a0lekciu?<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">\u010co vrav\u00ed\u0161 na predo\u0161l\u00fa aktivitu? <\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">Ko\u013eko bodov z desiatich by si jej dal?<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">M\u00e1\u0161 rad\u0161ej, ke\u010f rob\u00edme\u2026, alebo \u0165a viac bav\u00ed\u2026?<\/mark><\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Verzia pre pokro\u010dil\u00fdch a.k.a. dotazn\u00edk<\/strong><\/h4>\n\n\n\n<p>Dotazn\u00edk mus\u00ed by\u0165 atrakt\u00edvny. Ja si pochva\u013eujem on-line&nbsp;aplik\u00e1ciu Typeform, ktor\u00fa si viete peronalizova\u0165, m\u00e1 jednoduch\u00e9 u\u017e\u00edvate\u013esk\u00e9 rozhranie, \u013eahko sa pou\u017e\u00edva a ak napr\u00edklad prid\u00e1te do dotazn\u00edka fotografie, bude pre klienta aj esteticky pr\u00edjemn\u00e1.&nbsp;Okej, teraz k obsahu.&nbsp;Ako vytvori\u0165 dobr\u00e9 ot\u00e1zky, ke\u010f si p\u00fdtate sp\u00e4tn\u00fa v\u00e4zbu?&nbsp;V prvom rade si premyslite, \u010do chcete zisti\u0165. Zrejme za\u010dnete t\u00fdm, \u017ee chcete vedie\u0165, \u010di sa va\u0161\u00edm klientom va\u0161e lekcie p\u00e1\u010dia. Fajn, a&nbsp;teraz znovu a&nbsp;podrobnej\u0161ie. Do akej miery s\u00fa spokojn\u00ed? \u010co by chceli zlep\u0161i\u0165? \u010co rob\u00edte dobre? Ktor\u00e9 z aktiv\u00edt ich bavia najviac a ktor\u00e9 najmenej? Sk\u00faste sa zamyslie\u0165 nad t\u00fdm, \u010do je pre v\u00e1s d\u00f4le\u017eit\u00e9 vedie\u0165 na to, aby ste ako lektor&nbsp;zlep\u0161ovali svoje slu\u017eby.&nbsp;Je dobr\u00e9 vyjadri\u0165 niektor\u00e9 veci \u010d\u00edselne, aby ste si vedeli robi\u0165 \u0161tatistiku, ale slovn\u00e9 hodnotenie \u010dasto povie viac a detailnej\u0161ie, najm\u00e4, ak sa zameriavate na individu\u00e1lnych klientov.<\/p>\n\n\n\n<p>Vhodn\u00e9 je zapoji\u0165 ot\u00e1zky s \u010d\u00edselnou odpove\u010fou, napr\u00edklad:<\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">Na \u0161k\u00e1le od 1(najmenej) do 10 (najviac), ako hodnot\u00ed\u0161 svoju aktu\u00e1lnu \u00farove\u0148 v komunik\u00e1cii \/ gramatike \/ porozumeniu vide\u00e1m a podcastom\/at\u010f.?<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">Na rovnakej \u0161k\u00e1le, ako\u00a0hodnot\u00ed\u0161 zlep\u0161enie svojich jazykov\u00fdch schopnost\u00ed, odkedy m\u00e1me spolu lekcie?<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-very-dark-gray-color\">Nezabudnime na otvoren\u00e9 ot\u00e1zky, napr\u00edklad:<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">\u010co sa ti na na\u0161ich lekci\u00e1ch p\u00e1\u010di?<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">Dopl\u0148 vetu: Na na\u0161ich lekci\u00e1ch nerob\u00edme, ale mohli by sme za\u010da\u0165\u2026<\/mark><\/p>\n\n\n\n<p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#d6b7b5\" class=\"has-inline-color\">Ako by som mohol\/mohla zlep\u0161i\u0165 na\u0161e lekcie?<\/mark><\/p>\n\n\n\n<p><br>Odpovede v\u00e1s&nbsp;ve\u013eakr\u00e1t prekvapia. Nepredpokladajte, \u017ee v\u0161etko viete. Jeden klient&nbsp;by uv\u00edtal&nbsp;pravideln\u00e9&nbsp;testy a sk\u00fa\u0161anie ako v \u0161kole, in\u00fd by sa r\u00e1d viac venoval idi\u00f3mom, \u010fal\u0161\u00ed sa t\u00fa\u017ei&nbsp;nau\u010di\u0165 slovn\u00fa z\u00e1sobu z oblasti, o ktorej by v\u00e1m ani nenapadlo, \u017ee m\u00f4\u017ee niekoho zauj\u00edma\u0165. A vy&nbsp;teraz m\u00e1te v ruk\u00e1ch tieto u\u017eito\u010dn\u00e9 d\u00e1ta a prich\u00e1dza \u010das na to, aby ste s nimi korektne pracovali.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Reakcia na feedback<br><\/strong><\/h4>\n\n\n\n<p>Super, \u0161tudent v\u00e1m vyplnil dotazn\u00edk a teraz v\u00e1m bije srdce a idete sa pln\u00ed zvedavosti pozrie\u0165 na v\u00fdsledky. Je to trochu ako vidie\u0165 v\u00fdsledky zo sk\u00fa\u0161ky. Koment\u00e1re \u0161tudentov \u010d\u00edtame pozorne a samozrejmos\u0165ou by mala by\u0165 odpove\u010f a reakcia na feedback. Odpovedajte osobne, po\u010fakujte za ich koment\u00e1re a n\u00e1pady, reagujte konkr\u00e9tne na ich \u017eelania a implementujte do v\u00fdu\u010dby ich po\u017eiadavky.&nbsp;<\/p>\n\n\n\n<p>D\u00f4le\u017eit\u00e9 je, aby ste si viedli&nbsp;svoju lektorsk\u00fa metriku. Majte svoje \u0161tatistiky a inform\u00e1cie o klientoch preh\u013eadne sp\u00edsan\u00e9 a berte ich do \u00favahy, ke\u010f sa na lekcie pripravujete. Implementujte priania va\u0161ich \u0161tudentov do praxe&nbsp;a spl\u0148te ich \u017eelania. Ak sa chc\u00fa nau\u010di\u0165 n\u00e1zvy s\u00fa\u010diastok bicykla alebo si na lekci\u00e1ch preklada\u0165 ich ob\u013e\u00faben\u00e9 pesni\u010dky, cho\u010fte do toho. Ak by radi na hodin\u00e1ch&nbsp;\u010d\u00edtali&nbsp;\u010dl\u00e1nky z internetu, super, ide sa na to.&nbsp;S\u00fa to mil\u00e9 detaily, ktor\u00e9 klientov ve\u013emi pote\u0161ia.&nbsp;<\/p>\n\n\n\n<p>V pr\u00e1ci lektora bu\u010fte kreat\u00edvny ako umeleck\u00fd dizajn\u00e9r, vym\u00fd\u0161\u013eate r\u00f4zne aktivity, ktor\u00e9 s\u00fa pre va\u0161ich z\u00e1kazn\u00edkov&nbsp;zauj\u00edmav\u00e9 a pr\u00ednosn\u00e9. A bu\u010fte poctiv\u00fd&nbsp;ako stol\u00e1r, u ktor\u00e9ho si \u013eudia objednaj\u00fa kuchynsk\u00fa linku a on si svoju pr\u00e1cu mus\u00ed splni\u0165 prec\u00edzne a kvalitne, tak, aby ka\u017ed\u00e1 s\u00fa\u010diastka sedela a v\u0161etko dohromady d\u00e1valo zmysel.&nbsp;Bu\u010fme kombin\u00e1ciou&nbsp;dizajn\u00e9ra a poctiv\u00e9ho stol\u00e1ra medzi lektormi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00f4vern\u00e1 atmosf\u00e9ra vytv\u00e1ra \u017eivn\u00fa p\u00f4du pre kon\u0161trukt\u00edvnu sp\u00e4tn\u00fa v\u00e4zbu. Ako si p\u00fdta\u0165 feedback a referencie od \u0161tudentov?<\/p>\n","protected":false},"author":1,"featured_media":169,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nezaradene"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ako si od \u0161tudentov p\u00fdta\u0165 feedback - Akad\u00e9mia lektorov<\/title>\n<meta name=\"description\" content=\"Ako m\u00f4\u017ee lektor z\u00edska\u0165 kladn\u00e9 referencie r\u00fdchlo a \u013eahko? Nemajte strach p\u00fdta\u0165 si sp\u00e4tn\u00fa v\u00e4zbu. 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